VTScada SupportPlus Service Pricing

VTScada SupportPlus Service pricing options make it easy and affordable to keep our technical support team at your fingertips and ensure your access to VTScada software upgrades.

Need help? Contact our support team now!

90 Days of SupportPlus Service Included with Every License

Our SupportPlus Service provides phone, fax, and email support for issues associated with VTScada. [UPDATED] Our team is available Monday to Friday*, 8 AM ET to 7 PM ET (5 AM PT to 4 PM PT) with next business day response times.

Optional Yearly Renewals

Continue support for 15% of the original software price per year while your support does not lapse. Software value protection ensures your lapsed support never loses all its value if you eventually renew.

VTScada Software Updates

We regularly release new features, security updates, and compatibility with the latest Windows operating systems. Valid SupportPlus Service allows you to download and install any version from our FTP server at any time. If lapsed, you may still upgrade to releases created before your contract expiry date.

Choose the Level of Support You Need

Type	Coverage	Price	Includes
SupportPlus Service	AnnualMonday to Friday*8 AM ET to 7 PM ET (5 AM PT to 4 PM PT)	90 days included with purchase.Optional renewals: 15% of purchase price while support never lapses.Reinstatement: 15% of current license value per lapsed year, up to 75%. Recalculated value carries forward.	VTScada only (Non-application specific). Phone, email, and fax. Next business day response. Product version upgrades.
SupportPlus 24/7 Emergency Support	Annual24/7	5% of license value (min $1,500). Requires up-to-date SupportPlus Service.	Emergency system support only.** VTScada only. (Non-application specific). Phone, email, and fax support. Guaranteed response times. Nights, weekends, holidays.
SupportPlus Premium Options	AnnualMonday to Friday*8 AM ET to 7 PM ET (5 AM PT to 4 PM PT)or 24/7	Based on selected options and system size. Requires up-to-date SupportPlus Service. Contact Trihedral.	Options include: Dedicated representative trained on your application. Phone, email, and fax. Guaranteed response times. Remote application access for hands-on diagnostics.
Ad-hoc Engineering	Hourly as contracted	Variable hourly rate + expenses as contracted.*** Contact Trihedral for activity rate list. Rates range from $125 to $225/hr. UK – £105/hr fixed rate plus expenses.***	Application-specific engineering. On-site, email, phone.

* Excluding statutory holidays

** The purpose of 24/7 Emergency Support is to stabilize critical problems in active deployed VTScada systems outside of normal business hours. Critical issues are defined as those which impede normal operations of the SCADA system, but exclude assistance with new developments, training, or the application of VTScada updates.
*** Engineering rates in effect as of July 1, 2024. Subject to change without notice.