Find Help
F1 help is linked to all VTScada dialogs and message boxes. To view help for any screen or dialog, press the "F1" function key on your keyboard, and a corresponding help topic will open to guide you. For example, if you need to know more about the VTScada Application Manager (VAM) and its tools, press your F1 function key while viewing the VAM and the help guide will open to that topic.
The Trihedral web site contains a wealth of information about VTScada including a often-updated how-to guide and a collection of training videos. You can also find the full VTScada documentation on-line.
Classroom Training. Please see our web site for the current list of upcoming classes. https://www.vtscada.com/training-courses
Our technical support team is on-site and always available to answer your questions. We understand that if you're phoning, you need to talk to someone who can solve your problem now, not just fill in a support ticket. Trihedral takes pride in providing the best possible customer support.
Primary support line:
1.855.887.2232 (Toll-free in North America) or email:support@trihedral.com.
Searching for help
Use the filter button to limit the range of the search. If no results are returned, check that you are searching on All Files, rather than a filtered subset. If there are still no results, try a synonym for the term. Searching for a term used by some other SCADA program will often return the closest equivalent concept used in VTScada.
Sometimes, fewer words in a search are better. If you enter more than one word into the search field, "AND" is assumed. (For example, Tag Browser is equivalent to Tag AND Browser, but not necessarily "Tag Browser".) If you want to specify "or", put that word into your search. For example, a search for CIP DRIVER will return more than 20 results while a search for CIP OR Driver will return more than 300 topics.
Menu links in a page are part of that page. If you search for something that's in a topic title, you will also get the pages that link to that title. This is sometimes useful for catching related information.
The search engine ignores certain commonly used words. For example, a, an, the, of, to, be, you, your, when, however, for, that, can (and more). If your search results are not successful, trim out some of the less important words.
"s" at the end of the word will have no effect on the number of results returned, but might sometimes affect the result ranking. "Driver" and "Drivers" will return the same topics.
Use the following tools to control the search:
| Description | Technique | Example |
|---|---|---|
| Search for a phrase. | Wrap the string in quotes. | "Create a report" |
| Search for any of several things | OR | (pipe symbol) |
"CIP driver" OR "DNP3 driver" "CIP driver" | "DNP3 driver" |
| Search for two or more specific strings. | AND + (plus symbol) & (ampersand) |
"CIP driver" AND "DNP3 driver" "CIP driver" + "DNP3 driver" |
| Search for a match that does not contain a word. Note that your phrase must include one word to search for. You cannot search for NOT TAG to get ever topic that doesn't include the word "tag". | NOT ^ (caret symbol) |
"driver tags"^CIP |
| Combinations | ( ) | widget & ("Analog Status" OR "Analog Input") |
Using this Help Guide:
- To bookmark favorite topics in this guide, use your browser's bookmark or favorites button.
- Click thumbnail images to expand them to full-sized images. Click again to shrink them back to the thumbnail.
- You can expand topic headings that have an arrow such as "
How VTScada Works" and " What's in This User's Guide" by clicking - Expanding text is printed only if first expanded. If all you see is the heading, that's all that will print.
- Click the Expand All button at the top of this page to open (or close) all the topics.
